At AMS, we pride ourselves on a thorough process for account resolutions. Below is an overview of our operational procedures.

Account Setup

• Signed Contract
• Resolution Plan Established
• Welcome Email from Client Services

Data Entry

• First Batch of Delinquent Balances Received
• Log Batch and Import to Secure Document Management System
• Enter Batch to AMS Database, Typically within 48 Hours
• Skip Trace Files
• Mail Initial Letter

Client Portal

• Online Access is Established
• Email Client Login ID, Password and Instructions

Accounting

• Welcome Email from Accounting
• Establish Billing Procedures
• Invoices are Generated the Month Following a Billing Cycle

Resolution Activity and Collection Process

• Notify Offender/Debtor of Balance
• Mail Letter
• Phone Call
• Initial Communication with Offender/Debtor
• Verify Identity
• Confirm Mailing Address
• Obtain Call Back Number
• Payment Agreement
• Request Payment in Full
• Revert to Guidelines Established by Client’s Resolution Plan
• Mail or Email Amortization Schedule and Remittance Coupons

Payments Options

• Mail
• In Person (When Applicable)
• Credit Card or ACH by Phone (When Applicable)
• Credit Card or ACH Online (When Applicable)

Default Payment Agreement

• Contact Offender/Debtor
• Request Payment
• Discuss Consequences for Defaulting and Payment Options
• Re-establish Payment Agreement
• Mail or Email Updated Amortization Schedule and Remittance Coupons

Dispute Resolution

• AMS will Notate Offender/Debtor’s Dispute Claim in Database
• AMS will Contact Client with Dispute Information
• Client will Respond to AMS
• AMS will Update File Accordingly
• AMS will Notify Offender/Debtor of Client’s Response