At AMS, we pride ourselves on a thorough process for account resolutions. Below is an overview of our operational procedures.
Account Setup
- Signed Contract
- Resolution Plan Established
- Welcome Email from Client Services
Data Entry
- First Batch of Delinquent Balances Received
- Log Batch and Import to Secure Document Management System
- Enter Batch to AMS Database, Typically within 48 Hours
- Skip Trace Files
- Mail Initial Letter
Client Portal
- Online Access is Established
- Email Client Login ID, Password and Instructions
Accounting
- Welcome Email from Accounting
- Establish Billing Procedures
- Invoices are Generated the Month Following a Billing Cycle
Resolution Activity and Collection Process
- Notify Offender/Debtor of Balance
- Mail Letter
- Phone Call
- Initial Communication with Offender/Debtor
- Verify Identity
- Confirm Mailing Address
- Obtain Call Back Number
- Payment Agreement
- Request Payment in Full
- Revert to Guidelines Established by Client’s Resolution Plan
- Mail or Email Amortization Schedule and Remittance Coupons
Payments Options
- Mail
- In Person (When Applicable)
- Credit Card or ACH by Phone (When Applicable)
- Credit Card or ACH Online (When Applicable)
Default Payment Agreement
- Contact Offender/Debtor
- Request Payment
- Discuss Consequences for Defaulting and Payment Options
- Re-establish Payment Agreement
- Mail or Email Updated Amortization Schedule and Remittance Coupons
Dispute Resolution
- AMS will Notate Offender/Debtor’s Dispute Claim in Database
- AMS will Contact Client with Dispute Information
- Client will Respond to AMS
- AMS will Update File Accordingly
- AMS will Notify Offender/Debtor of Client’s Response